FAQs
TURNAROUND INFORMATION:
All personalized minky orders placed now will be readied for November 13, 2024.
Please note that though every best effort is made to ensure a timely delivery, our turnaround for minky products is approximate as they are not made in house - on the very rare occasion, there is a delay.
ORDER PROCESS
BLANKETS
What blanket size should I order?
Below is a blanket size chart to help you decide. Please note that as our blankets are handmade, all sizes are approximate.
Will I receive a design proof?
All personalized orders will receive a design proof sent via e-mail for approval. If we do not hear back from you within 3 days, we will assume that you approve the proof and we will proceed so that your order will not push back your turnaround time or the turnaround of others (as our orders are completed in batches). Please check your junk/spam mailbox if you do not see an e-mail proof. If your order does not include a personalized item, you will not receive a proof. Shipping times are ON TOP of creation time for personalized items. For more details on this, please check our Order Policy.
FLOOR PILLOWS/PET BEDS
Will I receive a design proof?
All personalized orders will receive a design proof sent via e-mail for approval. If we do not hear back from you within 2 business days, we will assume that you approve the proof and we will proceed so that your order will not push back your turnaround time or the turnaround of others (as our orders are completed in batches). Please check your junk/spam mailbox if you do not see an e-mail proof. If your order does not include a personalized item, you will not receive a proof.
How long does it take to receive my order?
Depending on where you live and the product type, a typical package will arrive between 2 and 4 weeks from when it is shipped. To determine how long it will take to receive your order, you will have to take into account the proof/approval process, the production/manufacturing process, and shipping/delivery time. Turnaround times are listed in the Order/Return Policy. Please note the guaranteed turnaround time for your entire order will be the longest turnaround time of the individual items within your order.
Her Sun & Stars Co. cannot be held responsible for not adhering to processing timelines due to delayed response times by the customer in the proof process. The sooner you get back to us, the sooner you will receive your order!
Shipping times are ON TOP of creation time for personalized items. For more details on this, please check our Order Policy.
WOODEN BOARDS
Will I receive a design proof?
All personalized orders will receive a design proof sent via e-mail and will only go to print once approved. Please check your junk/spam mailbox if you do not see an e-mail proof. If your order does not include a personalized item, you will not receive a proof.
How long does it take to receive my order?
Once your order is placed, you will receive an e-mail within 7-10 business days with a draft proof of your design. When the order is approved, it will be personalized and carefully packaged for pick up within 10 business days.
Her Sun & Stars Co. cannot be held responsible for not adhering to processing timelines due to delayed response times by the customer in the proof process. The sooner you get back to us, the sooner you will receive your order!
Shipping times are ON TOP of creation time for personalized items. For more details on this, please check our Order Policy.
GENERAL PRODUCT QUESTIONS
Can I make changes to my order?
Since each item in the shop is designed, approved by you, and handmade prior to production we do not offer changes/refunds once your design proof has been approved.
Due to the finality of your purchase, we strongly encourage you to e-mail us at hello@hersunandstars.co with any questions or concerns prior to processing your order.
How should I care for my Her Sun & Stars Co. product?
Care instructions for all of our products can be found on our Care Instructions page.
ORDERS/PAYMENTS
How long does it take to receive my order?
Depending on where you live and the product type, a typical package will arrive between 2 and 4 weeks from when it is shipped. To determine how long it will take to receive your order, you will have to take into account the proof/approval process, the production/manufacturing process, and shipping/delivery time. Turnaround times are listed in the Order/Return Policy. Please note the guaranteed turnaround time for your entire order will be the longest turnaround time of the individual items within your order.
Her Sun & Stars Co. cannot be held responsible for not adhering to processing timelines due to delayed response times by the customer in the proof process. The sooner you get back to us, the sooner you will receive your order!
Shipping times are ON TOP of creation time for personalized items. For more details on this, please check our Order Policy.
I purchased an item last week and it is now on sale, can I get a price adjustment?
Unfortunately, our sale prices cannot be adjusted to previously placed orders, and can only be applied when placing an order.
What methods of payment do you accept?
We offer major credit cards, PayPal, GPay, and ShopPay.
Do you offer returns, exchanges or refunds?
All sales are final. Since each item in the shop is designed, approved by you, and handmade prior to production we do not offer changes/refunds once your design proof has been approved.
Due to the finality of your purchase, we strongly encourage you to e-mail us at hello@hersunandstars.co with any questions or concerns prior to processing your order.
If by chance, your product has a defect, please notify us as soon as possible along with pictures and we will send a new one out right away.
Customer Satisfaction is very important to us so please get in touch should you have any questions, concerns or issues with your order.
Where are you located? Can I pick up my order instead of having it shipped?
Our workspace is located in the beautiful city of Ajax, Ontario, Canada - just outside of Toronto - and a pick up option is available to you at check out!
For more information on our pick up - check out the Contact Us page.
ADDITIONAL INFORMATION
* Colours may differ slightly from photos due to a variance in computer screens and colour calibration settings.
*Always use your best judgement when leaving any baby or child alone with blankets or bedding. Do not leave a child unattended with any bedding that includes loose trim, pom poms etc.