Shipping Policy

Personalized minky products ordered now will be ready for pick up/shipping on June 20.

 Shipping times are ON TOP of creation time for personalized items.  For more details on this, please check our Order Policy.  

Please note: all shipping estimates quoted below are estimates only.  

Due to COVID-19, there are extreme delays on all sides of blanket and floor pillow creation (fabric creation, fabric printing, and blanket manufacturing) as all of our vendors are working with skeletal teams.  On top of this, there are COVID-related shipping delays from the manufacturer to Her Sun & Stars Co., and then from us to you.  Due to this, we unfortunately cannot make any guarantees for shipping and delivery for any of our items.   
















Up to 7 business days












4-7 business days










International 1*



4-12 weeks








International 2*




4-12 weeks









International 1*: France, Germany, Italy, Netherlands, Switzerland, U.K.

International 2*: Australia, Bahrain, Brunei, Cambodia, Fiji, Georgia, Gibraltar, Haiti, Japan, Kenya, Kuwait, Qatar, Mauritius, Maldives, Monaco, New Zealand, Oman, Réunion, Singapore, South Africa, Trinidad and Tobago, Venezuela, Yemen and UAE.

If you would like to order one of our products but do not see your country listed here, please send us a note through our Contact Form, and we would be delighted to assist you.  

The table above outlines the delivery standards based on the location of our distribution centre to parts of Canada.  Please note that these are estimates and do not take into account for Northern Regions and Remote Centres.  Any free shipping policy does not apply to remote locations where Postal Services are charged at a premium rate - but the standard shipping rates for those locations are offered.  We cannot ship to parcel lockers or forwarding services. 

Additional Information:

  • Free shipping policy applies to $250 CAD before tax.  
  • The turnaround timeframe indicated in the Order/Return Policy page is for when your order is placed until your order is shipped.  Please note the guaranteed turnaround time for your entire order will be the longest turnaround time of the individual items within your order.  All shipping timeline estimates are in addition to that timeframe.  
  • Once an item leaves us and is shipped we are not responsible for lost or damaged packages. 

Customs & Duties for US & International Orders: We cannot guarantee that you will or will not be charged any customs fees/taxes/duties/VAT, nor can we predict what your particular charges are.  All additional costs are the responsibility of the recipient of the package.  For more information regarding your country's customs policies, please contact your local customs office.

Your carrier will charge you, the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.  

PLEASE NOTE: Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.

Incomplete Deliveries

Her Sun & Stars Co. is not responsible for failed deliveries caused by the following scenarios:

  • Customer providing the wrong shipping address
  • Customer providing incorrect contact information (phone/email)
    - this prevents customs from being able to clear packages
  • Failure to accept delivery due to refusal to pay customs and duties
  • Failure to pick up package from carrier location after one or two logged delivery attempts by carrier