Order/Return Policy

Any BLANKET, FLOOR PILLOW, PET BED, or MUG orders made today are expected to be shipped in late October.
BLANKET/FLOOR PILLOW/PET BED POLICY
All personalized orders will receive a design proof sent via e-mail for approval.  If we do not hear back from you within 5 business days, we will assume that you approve the proof and we will proceed so that your order will not push back your turnaround time or the turnaround of others (as our orders are completed in batches).  Please check your junk/spam mailbox if you do not see an e-mail proof. If your order does not include a personalized item, you will not receive a proof. Please note colours may print slightly darker or lighter than what appears on your screen due to colour calibration settings on monitors.  Pushing against the grain of the fabric may show very small white flecks as a result of printing restrictions on pile height.  

Due to COVID-19, there are extreme delays on all sides of blanket creation (fabric creation, fabric printing, and blanket manufacturing) as all of our vendors are working with skeletal teams.  On top of this, there are COVID-related shipping delays from the manufacturer to Her Sun & Stars Co., and then from us to you.  Due to this, we unfortunately cannot make any guarantees for shipping and delivery for any of our items at any time.  

WOODEN BOARD POLICY
Once your order is placed, you will receive an e-mail within 7-10 business days with a draft proof of your design.  When the order is approved, it will be personalized and carefully packaged within 10 business days.
MILESTONE DISCS/WOODEN TAGS
 These products are available in-stock and ready to ship/pick-up.  You are able to purchase them even when sold out, the turnaround time is 10 business days from purchase for it to be shipped.
MUG POLICY
Mugs are currently on pre-order for the same turnaround time as noted at the top for minky orders.  From that time, it will be a 7-10 business day period for it to be carefully packaged and shipped to you.

ART PRINT POLICY
Once your order is placed, you will receive an e-mail within 7-10 business days with a draft proof of your art print.  When the order is approved, it will be printed and carefully packaged for shipping within 10 business days.  

PROOFING POLICY
You will only be sent a proof if your order includes a personalized product. Please remember that our turnarounds also depend on your approval if your order includes a personalized product.  If we do not hear back from you within 5 business days, we will assume that you approve the proof and we will proceed so that your order will not push back your turnaround time or the turnaround of others (as our orders are completed in batches).  
The quicker we get an approved proof, the quicker we can get you your product!
 
DELIVERY POLICY
Please note the guaranteed turnaround time for your entire order will be the longest turnaround time of the individual items within your order.  Delivery timeframes are in addition to turnaround times.  Delivery timelines for all products can be found in our Shipping Policy.  
 
RETURN/REFUND POLICY
Due to the nature of our products, all sales are final.  
As all purchases are final, we strongly encourage you to email us at hello@hersunandstars.co with any questions or concerns prior to processing your order. Unfortunately, our sale prices cannot be adjusted to previously placed orders, and can only be applied when placing an order.  
 
Your satisfaction and experience with our shop is our highest priority.
Please feel free to contact us through our Contact Form with any questions you might have.  You can also feel free to call us at 647.828.8687.